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FAQ

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All credit card information is passed through UCC SSL certificates, which categorized in to the world-class standards in online credit card security. This information is gathered and processed on the protected servers of a large national bank, customers are completely satisfied that their credit card information will not be leaked.

Yes, we have express delivery within 2-3 hours in Dubai. We also have VIP hourly delivery for the future dates.However this service will not be available for valentine day or mothers day.

Yes, we offer weekend deliveries. Infact we deliver 365 days

Certainly, we guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits you and we’ll ensure it gets there on time. However, a precise time cannot be guaranteed. Deliveries are made between the time range that you select during checkout.

When you check this box while ordering , we will protect your privacy and not disclose your name and contact information to the recipient.We will maintain the anonymous status at a reasonable level to help maintain the surprise.In case the recipient insists or in the event if the law mandates the disclosure of such information, then sentimentsflowers.com reserves the right to disclose the information to the recipient.

In the event that the recipient does not want to accept a gift anonymously the gift will be returned to us and the order will be marked as delivered.

Sorry, we dont take orders on telephone. But you can, email your order to sentimen@emirates.net.ae or whattsapp to 971 55 4228975. But the safest and most efficient way to order is via our website. Please note that we will not entertain orders by email or whattsapp during busy season like Valentine, Mothers Day and so on.

If the order is placed before 8:30pm UAE time, then the order is delivered on the same day in Dubai

Yes! For Dubai, same-day delivery is available if the order is received before 8.30pm. For Abu Dhabi: same-day delivery is available if the order is received before 12pm. In order to find out about availability of same-day delivery after these hours, kindly call our customer care for assistance.

In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what he or she is about to receive.

All flowers and gourmet products are prepared fresh every morning. The items are delivered in temperature controlled vans to ensure that everything is delivered in pristine condition. If you’re unsatisfied with a delivered product, kindly contact customer service and we’ll be happy to rectify the situation at the earliest.

Orders can be cancelled for a full refund if the cancellation is requested 24 hours in advance of the delivery date. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, chocolate, fruit, etc.: 50% of the product purchased is also non-refundable.

You will receive Two sets of communication after your purchase:

  1. Once your order has been processed you will receive an order confirmation email with the details of your order.
  2. A final email will be sent to you once your order has been delivered.

All price tags and stickers are removed before shipping to allow any purchased item to be given as a gift.

In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.

We accept VISA, and MasterCard, American Express, Discover, JCB, Diners club international, Debit card, Maestro.

If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you’re ordering flowers, chocolates, or other edible gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!

All our gift deliveries are made by our trained shipping crew.

sentimentsflowers.com keeps customer information completely confidential. Our company does not share customers’ personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms of Use in the Customer Service section.

All our orders are delivered as a surprise. The recipient does not know what they are receiving until our delivery personnel reach them.

Yes, it’s company policy to call the recipient before making the delivery to ensure we have the correct address, and that the recipient is at that address during the time of delivery.